Introduction: Understanding Conflict in the Life of Your Congregation

Wildfire burning dry shrubs and grass with thick black smoke

A Conversation Between Leaders

I want to start by acknowledging something we all know but don’t always say out loud: leading a congregation through conflict is one of the hardest parts of ministry.

Think back over your years in church leadership. How many times have you watched a simple disagreement—maybe about the budget, or worship style, or a personnel decision—gradually become something more complicated? What began as people honestly disagreeing somehow shifted. It became personal. Emotions intensified. Relationships strained.

If you’ve experienced this, you’re in good company. Conflict is woven into the fabric of congregational life—not because we’re doing something wrong, but because we’re bringing together diverse people who care deeply about their faith community. Different backgrounds, different experiences of God, different visions for what the church should be. This diversity is actually a gift, even when it creates tension.

But I’ve also learned something else over the years: while conflict itself is normal, what happens next isn’t predetermined. Some congregations navigate disagreement and emerge with deeper relationships and clearer mission. Others fracture in ways that take years to heal—if they heal at all.

The difference often comes down to whether leaders recognize what’s happening and respond faithfully at the right time.

The Weight of What We Carry

I need to be honest with you about what’s at stake when conflict goes unaddressed, because I think we sometimes minimize it—perhaps because the full reality feels overwhelming.

When tensions escalate without intervention, the impact ripples through every dimension of congregational life:

Time and energy. Leadership meetings that should focus on mission and ministry become consumed with managing relational tensions. What might have been resolved in a few weeks stretches into months. In the most painful situations, recovery takes years. I’ve sat with pastors and elders who spent entire seasons of ministry just trying to hold things together.

Financial stability. People who are upset with the direction of the church often pull back their giving—sometimes consciously, sometimes unconsciously. Long-time members who were faithful stewards become passive or leave entirely. That’s not just numbers—that’s ministry that can’t happen, staff who can’t be supported, mission that gets deferred.

Relationships and trust. This is perhaps the most painful cost. Friendships that took years to build get destroyed in weeks. Families find themselves on opposite sides of church disputes. People who loved each other stop speaking. Trust in leadership—which is so fragile and so essential—gets shattered. And here’s what breaks my heart: some of those relationships never recover. People carry those wounds for years.

Mission and witness. When a congregation is consumed by internal conflict, the gospel work we’re called to do simply stops. Outreach stalls. Discipleship gets neglected. And the community around us watches. They see us fighting, and they draw conclusions about what we believe and who we serve.

Here’s what I’ve come to understand: much of this damage is preventable. Not all conflict is destructive. Healthy congregations actually need some tension—it’s how we grow and discern together. But there’s a kind of conflict that tears communities apart, and it often becomes destructive not because the initial disagreement was so terrible, but because leaders didn’t recognize the warning signs or didn’t know how to respond at the right moment.

But here’s what I need to be honest about: even with our best wisdom and care, tension will still emerge in our congregations. This isn’t a failure of leadership. Conflict isn’t something we can prevent—it’s something we learn to move through faithfully. The question isn’t “Can we avoid disagreement?” but “When disagreement comes, how will we respond? Will we move through it as a community that grows, or will we be managed by it?”

What I’ve Learned About Timing

Over the years, I’ve studied how conflict develops in organizations—churches, nonprofits, businesses. And there’s a pattern that shows up again and again: conflict moves through predictable stages. It’s not random. It’s not chaotic, even when it feels that way.

And here’s the insight that changed how I think about leadership: there’s a window in every conflict—a specific point—where intervention is still possible and tends to produce better outcomes. The congregation can actually grow through the experience. But if we wait beyond that window, everything becomes exponentially harder. What could have been addressed in weeks takes years to heal.

I don’t say this to create anxiety. I say it because understanding this pattern has helped me—and many leaders I’ve worked with—respond more faithfully. There’s a point where you can still address what’s happening and see your congregation come out stronger. But there’s also a point where waiting becomes very costly.

Let me give you a concrete example of what this looks like:

And before we can help our congregations navigate this, we need to check in with ourselves: What are my own resources for this work? Who am I leaning on? What do I need to show up more fully as a leader?

When leaders respond early: A session notices growing tension about worship style. Rather than hoping it will resolve itself, they create space for people to be heard. They facilitate honest conversation. They acknowledge that there are legitimate values on multiple sides. They work together to find an approach that honors different traditions. This takes about six to eight weeks of intentional work. In my experience, this tends to lead to the congregation developing deeper appreciation for its diversity. Relationships are more likely to strengthen because people feel heard and respected.

When leaders wait: The same worship tension exists, but the session decides to see if it will blow over on its own. It doesn’t. People begin to form camps. One group feels their values are being dismissed. The other feels attacked. Leadership gets pulled into the middle, often without realizing how entrenched things have become. Trust erodes. Eventually someone leaves, and suddenly the conflict isn’t about worship preferences anymore—it’s about personalities and power. The congregation splits. Recovery tends to take eighteen months or longer. Giving drops. Attendance declines. People in the community avoid the church because they’ve heard it’s “having problems.”

Same initial issue. Different timing of response. Completely different outcomes.

What I’d Like to Share With You

I’ve put together a presentation that walks through what I’ve learned about recognizing and responding to conflict before it becomes destructive. I’m offering it because I believe this understanding can serve your ministry and protect your congregation.

Here’s what I’ll cover:

A framework for understanding conflict development. There’s a five-level model that helps us see exactly how disagreement escalates. I’ll show you how to recognize each stage and identify where you are right now with any given tension.

The critical intervention point. I’ll explain why Level III is the moment that matters most—why this is when faithful leadership makes the biggest difference. And I’ll show you the specific behaviors that signal “this needs attention now.”

Tools for assessment. Practical ways to evaluate where a conflict is in its development. Case studies you can use to practice recognition. Questions you can discuss with your leadership team.

Appropriate responses for each stage. This matters because the right intervention at the wrong stage can actually make things worse. I’ll share strategies that are designed specifically for church contexts—things you can actually use in your congregation.

Understanding the real costs. We’ll look honestly at what waiting costs in terms of time, money, relationships, and mission. Not to create fear, but to help us make wise decisions about when and how to act.

Theological grounding. Why this matters for our faith, not just our organizational health. How addressing conflict is part of our stewardship of the body of Christ. Why early intervention isn’t avoiding conflict—it’s caring for the community God has entrusted to us.

What This Might Mean for Your Leadership

After you’ve worked through this material, my hope is that you’ll:

  • Begin to recognize conflict patterns you might have been missing
  • Have language for identifying which stage a conflict is in
  • Understand what faithful response looks like at each stage
  • Be able to identify that critical window for intervention
  • Have practical tools to use with your leadership team
  • Know when a situation requires outside help
  • Carry less reactive anxiety because you understand conflict more clearly—you’ll be able to respond from wisdom rather than fear

I also hope this will help you move past some of the thoughts that keep us from acting:

  • “Maybe it will blow over on its own”
  • “I don’t want to get involved—I might make it worse”
  • “It’s not that bad yet”

Toward a different kind of discernment:

  • “I see where this might be headed”
  • “I have some understanding of how to respond”
  • “I think we need to address this while we still can”

An Invitation

If you’re reading this, there’s probably a reason. Maybe you’re navigating a difficult situation right now and you’re not sure how to proceed. Maybe you’ve watched conflict damage a congregation and you want to understand how to prevent that. Maybe you’re simply trying to be the most faithful leader you can be.

Whatever brought you here, I believe this understanding can serve your ministry.

The full presentation runs about 65-70 minutes. That’s a real investment of your time, and I don’t take that lightly. But I also know what it costs to manage a major congregational conflict—the meetings, the phone calls, the sleepless nights, the damage to people you love. This knowledge won’t solve everything, but it can help you lead more wisely.

Here’s what I believe: this understanding can help you lead more wisely and sustainably. I’ve designed it for people like us—busy church leaders who need to understand conflict clearly so we can respond faithfully. My hope is that by the time you finish, you’ll have both the framework and the tools you need to lead your congregation through disagreement with greater confidence and care.

Your congregation is a precious trust. If this can help you lead with greater wisdom, and help your congregation move through disagreement with more grace, then it’s a gift worth receiving.

*Presentation will be posted by or on April 25.

Second Sunday after Easter: Behind Closed Doors

John 20:19-31 (NRSVUE)
19 When it was evening on that day, the first day of the week, and the doors were locked where the disciples were, for fear of the Jews, Jesus came and stood among them and said, “Peace be with you.” 20 After he said this, he showed them his hands and his side. Then the disciples rejoiced when they saw the Lord. 21 Jesus said to them again, “Peace be with you. As the Father has sent me, so I send you.” 22 When he had said this, he breathed on them and said to them, “Receive the Holy Spirit. 23 If you forgive the sins of any, they are forgiven them; if you retain the sins of any, they are retained.”
24 But Thomas (who was called the Twin), one of the twelve, was not with them when Jesus came. 25 So the other disciples told him, “We have seen the Lord.” But he said to them, “Unless I see the mark of the nails in his hands, and put my finger in the mark of the nails and my hand in his side, I will not believe.”
26 A week later his disciples were again in the house, and Thomas was with them. Although the doors were shut, Jesus came and stood among them and said, “Peace be with you.” 27 Then he said to Thomas, “Put your finger here and see my hands. Do not doubt but believe.” 28 Thomas answered him, “My Lord and my God!” 29 Jesus said to him, “Have you believed because you have seen me? Blessed are those who have not seen and yet have come to believe.”
30 Now Jesus did many other signs in the presence of his disciples, which are not written in this book. 31 But these are written so that you may come to believe that Jesus is the Messiah, the Son of God, and that through believing you may have life in his name.


The Word of the Lord.


Congregation response: Thanks be to God.

 Germany, New Year’s Eve, 1942. War is raging. The theologian Dietrich Bonhoeffer is writing, perhaps by the fireside, reflecting on the ten years since the Nazis came to power in Germany. “Have there ever been people in history who had so little ground under their feet?” he wonders. Bonhoeffer here expresses what the theologian Paul Tillich would later refer to as The Shaking of the Foundations.

Bonhoeffer senses that they find themselves in a crisis where every available alternative appears equally unbearable. All options are bad, even senseless, offering little hope for a better world. Where do we find strength, he wonders, when there is no clear path forward? When every choice leads to destruction? When the foundations aren’t just shaking – they’re gone? And yet, somehow, they must still act. Still trust. Still hope.

Bonhoeffer’s reflections echo the experience of the disciples of Jesus in the days after the crucifixion. On that first Sunday evening after the horrific death of their Lord, they are huddling together behind locked doors in a room in Jerusalem, fearing for their lives. Just a few days ago they had walked the streets of this city with Him. They had watched Him ride into Jerusalem on a donkey while crowds shouted “Hosanna!” They had celebrated Passover with Him. They had heard Him speak about love, service, and the kingdom of God.

And then, everything fell apart.

They watched Him be arrested in the darkness of Gethsemane. They saw Him being dragged before the authorities. Peter, usually so bold and impulsive, got so scared that he even denied knowing Him. And on Friday, they witnessed the unthinkable: their Teacher, their Lord, their Messiah, was tortured to death on a cross, hanging between two criminals, and buried in a borrowed tomb.

Jesus, their hope, was plucked away.

Now it’s Sunday evening. Most of them are locked in that upper room—not just afraid, but shattered. They fear the authorities will come for them next. 

Perhaps mingled with that fear is anger at the injustice of it all. Perhaps even anger at God: how could God allow this to happen? Maybe even some anger at Jesus for abandoning them.

And confusion. For did Mary Magdalene not tell them earlier that day of an empty tomb, of seeing Jesus alive? It’s one thing to lose hope. It’s another to have false hope dangled before you.

And underneath the fear, the anger, the confusion lies grief. Raw, devastating grief. Their leader, the Man they had followed, the Man they had loved, the Man they had devoted their lives to, is dead. Their messianic hope dashed. The future they had imagined, collapsed. 

Like Bonhoeffer they find themselves in a crisis in which there are no good options for action. How to move on? Should they stay in hiding? What if that is the wrong choice, the locked room becoming their prison, or the very place where the authorities will corner them? Try to escape, perhaps only to be captured in the streets and ending up on crosses themselves? And even if they manage to escape, do they go back to their old lives, fishing, farming, tax collecting, working in their homes and gardens? How does one even do that? How is normal possible when the Messiah is dead, hope and meaning in life lost? Would going back to “normal” mean admitting that it was all a lie? That the very foundation of their faith is not only shaking, but gone?

Perhaps, like Bonhoeffer many centuries later, they too asked: “Have there ever been people in history who had so little ground under their feet?” 

It is into this moment of despair and into this space in which his absence is most keenly felt, that Jesus enters suddenly.

Jesus didn’t knock. He didn’t wait for an invitation. He didn’t need the doors to be unlocked. He simply comes and stands among them.

It’s hard to imagine the shock. One moment, despair, the next surprise, perhaps a new kind of fear, perhaps joy. One moment, the absence of the Lord, the next moment he is there, standing right there in the room with them.

The first words out of His mouth? “Peace be with you.”

This is not just a “hello.” This is a greeting that cuts through everything burning in that room—the fear, the anger, the desolation, the hopelessness. Jesus is meeting them in the moment, as if he is saying: Despite the terrible things of these past days, I am here, I am still here. You are not alone, you have not been abandoned, hope is not lost.

He does not explain. He simply stands there, in their midst, in the midst of their fear and anger and sheer lostness, and wishes them peace.

And then Jesus does something crucial: He shows them his hands and side.

The wounds are still there. He doesn’t hide them. He doesn’t pretend the suffering didn’t happen. Instead, He shows them what Bonhoeffer would later refer to as the costliness of grace. 

In showing them his wounds, Jesus is starting to reshape them, starting to reshape their feelings of loss and anger and hopelessness, starting to teach them what Bonhoeffer called the Greatness of his heart. What Jesus is teaching is taught not through words, but through vulnerability, through showing his wounds, through showing the true cost of loving human beings in their brokenness.

What Jesus is teaching here are not lessons in moral perfection or intellectual prowess, but the nature of true hope, of true community, of true togetherness in the room after the crucifixion. This is not a room for people who get it all right, for people who have no fear or anger or disappointment, but for people whose fear and anger and disappointment are transformed by the living presence of God in Christ. And this transformation shapes a community that shares in the freedom of Christ and his redeeming love, that finds its identity in that freedom to pursue the lost, to include the fearful, to embrace the runaway, to console the sad, to love fiercely even where there are wounds. That’s Christ’s greatness of heart. Not sentiment. Not comfort. But the willingness to bear the wounds of love.

And then Jesus breathes on them. No explanation, no words precede this action. Just breath. And then the words: “Receive the Holy Spirit.”

Jesus is, in a certain sense, not just breathing on them, but for them. Fear and despair leave you gasping for breath, at best you are able to take short, shallow breaths. In breathing on and for them, Jesus changes the scene. In receiving his Spirit, his breath, they can breathe again. Inhale. Exhale.

This is the breath that created life in the beginning, the wind of God that had hovered over the waters at the creation of the world, the very air that makes life possible, the breath of God that turned Adam into a human. And now it’s the breath that restores what seemed impossible: the future itself. Not as a distant promise. But something God is holding open right now, refusing to abandon the future to death and darkness.

Many centuries later, in the darkness of December 1942, Dietrich Bonhoeffer would once again ponder what it is that sustains people when all seems lost. Not optimism—that’s too shallow. Not human courage—that runs out, as Peter could testify. What they needed, he said, was “a power to hold our heads high when all seems to have come to naught, a power to tolerate setbacks, a power that never abandons the future to the opponent but lays claim to it.”

That is what Jesus breathes into them. Not simply energy for a task. Not fuel for the mission. But the power to see that the future is not dead. That God has not surrendered tomorrow to the darkness. That possibility itself has been restored.

The Spirit doesn’t erase their anger. She doesn’t minimize their grief. But She overcomes the paralysis. Because when God claims the future and invites you to claim it with Him, you are no longer locked in a room filled with despair. A door is opened, a way forward becomes visible—not because you’ve figured it out, but because God is holding it open. 

Not only does Jesus come to those in the locked room. He also comes back to the one who was not there the first time. He pursues Thomas. He goes straight to Thomas. “Put your finger here; see my hands. Reach out your hand and put it into my side.”

That is when Thomas knows, and confesses: “My Lord and my God!”

This isn’t a private moment. Thomas speaks these words in the presence of the other disciples. He’s not alone anymore. The peace reached him, too. And his confession becomes part of the community’s witness—the one who was absent is now present, the one who doubted now proclaims faith.

It is in the presence of Jesus in the locked room, his pursuit of the lost and doubting one, his breath entering their lungs, that something new is born: hope in the darkness, and a new foundation for life. From that restored hope—from that encounter with God’s presence in the darkness – new possibilities arise. The raw power of their grief-wrapped anger can become something else now, something constructive, a new way of being in the world despite its dark corners and times of despair. With the Spirit of Christ breathing in and through them, their despair does not so much evaporate as it is transformed into what Bonhoeffer called “greatness of heart”—an active, fierce love that refuses to leave anyone behind.

It is the breath of God, the Spirit of God, the Spirit of Christ, that transforms a group of frightened, broken, angry people into a community of grace—a community that will pursue those who are absent, include those who are afraid, and make life worthwhile for a broken world. They are not heroes wearing capes, but they are a community that would change the world. Not by their own power or will or resilience, but through an encounter with God who breathes hope into lungs too scarred to breathe it themselves, with God who refuses to abandon the future, but who claims it and invites us to claim it with Him.

So Jesus looks at them and says, “As the Father sent me, so I send you.” Not someday when you feel ready. Not after you’ve figured it all out. Now. In your fear. In your inadequacy.

In his reflections on a decade of Nazi rule, as Bonhoeffer ponders the meaning of it all, he reminds us that we are not Christ, but if we want to be Christians it means that we are to take part in Christ’s greatness of heart, in proceeding towards the future not from fear but from Christ’s freeing and redeeming love for all who suffer, for whose sake Christ suffered.

This greatness of heart is what becomes possible when Christ Himself inhabits us through His Spirit, when our very lungs are filled with the breath of God. The same Christ whose presence transmuted the disciples’ anger into fierce love now gives them—gives us—the capacity to see suffering and move toward it, not away from it.

When Christ inhabits us through His Spirit, something becomes possible that wasn’t possible before. Not just strength or resolve, but a new way of seeing. “We have for once learned to see the great events of world history from below, from the perspective of the outcasts, the suspects, the maltreated, the powerless, the oppressed and the reviled,” writes Bonhoeffer on that dark 1942 day. After all, as the disciples knew all too well in those difficult days after the crucifixion, wasn’t Christ himself one of the suspects, the maltreated, the oppressed, the reviled? Christ teaches us to see the world through the eyes of those who suffer—to recognize the one who’s been left outside the room, the sick person in the hospital bed, the grieving neighbor, the one locked in their own fear. When Christ breathes His Spirit into you, you become able to bear His presence to them.

Those first followers of Jesus were hardly an inspiring bunch. They had no social power. They had followed a man who was publicly executed by the state, and were at risk of dying the same kind of death. But when Jesus appears in their midst and breathes new air into their lungs, the fearful disciples start to lift their heads as their hearts are starting to be transformed by God’s Spirit to contain the greatness of Christ’s heart.

Perhaps that’s precisely why Jesus sends them. Because they’ve learned something the comfortable never learn. They know what the world is like when everything falls apart. But they also know that God has not abandoned this world, and they, and we, as the disciples of Christ, can and indeed must live in this world with the breath of Christ in our lungs and the greatness of his heart beating in us. That is what it means to be a Christian.  It’s not about a fake hope for a faraway future, but about living in the midst of this world and its brokenness with the experience and the knowledge that God has not abandoned us, that death and injustice do not have the last word, that we are not alone. It is this Spirit, this heart, this hope that we are called to show to the world around us.

This is not necessarily a matter of grand gestures or impressive displays, but of ordinary acts of love that show that greatness of Christ’s heart, the same heart that would not abandon the frightened disciples, not even cowardly Peter or doubting Thomas. The disciples go into the world vulnerable, afraid, marked by suffering—and that’s exactly why they can bear Christ’s presence to others. Because they’ve learned what the world looks like from below. And from that vantage point, they can see what really matters: the absent one outside the room, the grieving neighbor, the sick person everyone else has forgotten. Through these ordinary, vulnerable people, Jesus continues His work in the world—doing justice to life, refusing to abandon anyone, bearing His presence into the places where people suffer, grieve, and fear.

Amen.